Review of the service delivery model for student amenities
A large dual sector University
In early 2013, we reviewed a University's Student Amenities Association service delivery model to determine if the existing service and support model was the appropriate model for a changing tertiary education environment. Consideration was given to:
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Governance model (particularly the appropriate level of accountability for the expenditure of funds to deliver student services and amenities);
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Cost efficiency and effectiveness of the current delivery of services; and
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Quality of services.
In undertaking this work, we benchmarked operations and services against other student service organisations and identified and recommended several improvement opportunities for the future.
