Implementing transformational change: How universities can remain alert to key warning signs

Earlier this year, PhillipsKPA Director, Dr Craig McInnis spoke as part of an expert panel at the LH Martin Institute Service Improvement and Innovation in Universities Conference in Brisbane. As an expert on university change management and policy implementation, Craig shared with the group some of the key ‘warning signs’ for university leaders to be aware of when implementing transformational change.  Craig also offered some tips for how university managers can respond to keep change implementation on track.

Client Testimonials

As ever a most insightful analysis that provides us all with much to ponder and considerable scope for improvement.

Ian Marshman, Senior Vice Principal - The University of Melbourne
Thank you so much for your paper and the facilitation yesterday. The feedback we have received from participants is excellent and the workshop has more than met our objectives and provided a great forum for meaningful discussion

Universities Australia
Final report looks great. Thanks once again for your excellent guidance, expertise and work. Everyone on the panel was really impressed with your work. We now look forward to developing our strategic plan from the report recommendations.

Stephen Mathers, Principal - Newmeralla Primary School
Michelle Canny and the PhillipsKPA team played a large part in the success of our proposal. Their input was well researched, professionally presented and delivered in line with the tight timeframes demanded. It is a credit to the organisation that despite a number of scope changes over the course of the project, they were still able to offer consistency of personnel whilst identifying suitable sup

Luke Osland, Senior Project Manager - Major Projects Victoria
The Associate Deans (Teaching and Learning) still regard your time with them as the pivotal turning point for them as a group and as individuals. To them it was a development highlight that has not been outdone since.

Kerri Lawrence, Consultant - Organisational Development Unit - Deakin University
For someone with little or no public profile, David Phillips is the personification of influence in higher education. From the mid-1980s, when he was an adviser on student income support, Phillips has had his finger in just about every pie in university town. He's advised two education ministers, headed the higher ed section of the federal education department and been the lead author of so many

The Australian Newspaper, 8th February 2012
PhillipsKPA assisted us in the preparation of our EIF bid, bringing previous expertise and experience to the table and guiding us in developing our thinking and the proposal. We found PhillipsKPA's advice invaluable and they were very easy to work with. As a result of this assignment we have now developed a very professional working relationship which will benefit us in other projects. I would hig

Tricia Brand, Executive Director, Division of Finance and Resource Planning - James Cook University
I highly recommend PhillipsKPA. The feasibility work that they did for UTS was outstanding. They brought a high degree of professionalism, a depth and breadth of research and incisive analysis to bear in completing a report which gave us a platform for prudent, research informed commercial decision making.

Professor John Daly, Dean, Faculty of Health - University of Technology, Sydney
I would like to thank you for your continued support of the University of the Sunshine Coast, most recently in regards to our Structural Adjustment Fund submission. Our relationship with PhillipsKPA is an important one, which we highly value and look forward to further developing.

Professor Greg Hill, Vice-Chancellor and President - Univeristy of the Sunshine Coast
I presented PhillipsKPA's Allied Health reports to the Vice-Chancellors's Committee. There was great interest in the approach and strong endorsement for doing more work on the two areas selected. So thanks again for the really useful work - a very professional approach. Your joint input has helped shape our thinking immensely.

Professor Peter Booth, Senior Deputy Vice-Chancellor - University of Technology, Sydney
Just a note to thank you for your very professional approach to your work with us and to congratulate you on the quality of the outcome. You have done a remarkable job in the time available. I have no doubt that the report will be a very useful starting point for Peter Rathjen's vice-chancellorship.

Professor David Rich, Deputy Vice-Chancellor (Academic) and Provost - University of Tasmania
To PhillipsKPA thank you for your thorough work and sound counsel, as well as challenging us to think through both our assumptions and assertions.

Professor Toni Downes, President - Australian Council of Deans of Education
Sincere thanks to the PhillipsKPA team for a well written report which will support our nursing best practice model in Queensland. This was not an easy piece of work to do, but ... (the) team delivered a quality product which will enable us to take it to the next level of consultation.

Cheryl Burns, Nursing Director - Office of the Chief Nursing Officer, Queensland Health
Phillips KPA performed a critical and significant change management role for the University ... In fact without the contribution and leadership skills of (PhillipsKPA) I seriously doubt that La Trobe would have been able to make the management transition that was achieved in 2008.

Paul Richardson, Former Vice Principal (Resources and Administration) - La Trobe University

Our Team

PhillipsKPA's capability is built on the unique breadth of experience of its consulting team.

David Phillips

David Phillips

Director

David Phillips is widely acknowledged as one of Australia’s foremost experts in higher education management and policy, delivering higher education strategy and policy advice to the highest levels of government and institutional leadership.

Deborah Lampard

Deborah Lampard

Director

Deborah Lampard acts as a trusted adviser to senior education executives including Vice Chancellors, Vice Presidents, Chief Operating Officers and Chief Financial Officers at universities, TAFEs and private providers.

John Levine

John Levine

Director

John Levine is one of Australia’s leading experts in financial management of education institutions and the intersection of finance operations with the academic enterprise.

Peter Wade

Peter Wade

Director

Peter Wade's commercial and strategic advice is sought by institutions looking to gain competitive advantage and to respond to the most complex issues and risks.

Anne Stewart

Anne Stewart

Manager, Operations & Senior Consultant

Anne Stewart applies her financial analysis skills and general management experience to institutions across the education sector to assist them to achieve financial sustainability and operational improvement.

Craig McInnis

Craig McInnis

Principal Associate

Craig McInnis is focussed on improving educational quality and student outcomes and he does this by consulting widely across higher education, vocational education and schools.

Christine Ewan

Christine Ewan

Key Associate

Emeritus Professor Christine Ewan AM provides expert advice regarding the design and delivery of higher education qualifications and professional education programs and also practical advice regarding registration as a higher education provider.

Sue Gould

Sue Gould

Key Associate

Dr Sue Gould uses her breadth of experience as a senior university executive to work alongside senior academic and professional staff to strategise, plan and manage their operations.

Michelle Canny

Michelle Canny

Key Associate

Michelle Canny’s expertise in program evaluation, policy review and development, and analysis helps our clients to plan future directions.

Peter Yates

Peter Yates

Key Associate

Peter Yates helps clients to create competitive advantage in their core business, students. Peter helps organisations successfully tackle major issues such as service alignment and design, deployment of emerging technologies, benchmarking and change management.

Barbara Yeoh

Barbara Yeoh

Key Associate

Barbara Yeoh’s financial management, risk management and corporate governance skills and advice are sought by institutions in an environment of increasing expectations regarding accountability.

Paul Ramsden

Paul Ramsden

Key Associate

Paul Ramsden is a teaching and learning expert offering extensive expertise and a global perspective on higher education.

Pamela Jonas

Pamela Jonas

Associate

Pam is a vocational education and training policy expert who provides analysis and advice to training providers, as they position themselves in the constantly changing training landscape, and to government, as it sets the policy and regulatory framework. 

Bruce Chapman

Bruce Chapman

Associate

As the architect of Australia’s Higher Education Contribution Scheme (HECS), Bruce Chapman is a trusted key adviser to government.

Reina Zheng

Reina Zheng

Practice Administrator

Reina Zheng is PhillipsKPA's practice admininstrator, responsible for the smooth running of our administration.